PALO IT changed its company vision to Harnessing the power of technology for the greater good 5 years ago.

To translate our vision into tangible actions, we needed a framework to measure our impact. We looked at several ways to benchmark our commitments and initiatives, and the B-Corp certification was the most complete and well recognized of all. Plus, we really wanted a way to marry purpose and profit. Lastly, it was quite a challenging certification that, we were sure, would bring us to the next level.

To become a B-Corp, we dedicated an entire project team (8 people part time, covering the 5 pillars) that worked extensively on this for 6 months. It took us 18 months to get the certification. 

Internally,

• We have deployed new policies, procedures, and processes.
• We have changed our communication, incorporating more frequency and transparency. 
• We have used new ways of selecting our suppliers and clients (score card, GO - NO GO sessions).

Externally, 

• We have worked with some customers, solely because we are a B-Corp.
• Some candidates are applying to join our company because we are a B-Corp. 
• We get invited to events and panels to share our sustainability story.

We had a strong and forward-thinking People function before the B-Corp certification. It did tremendously help us to score high in the “worker” section. Here are a few examples:

• Happiness bundle: A comprehensive employee benefit package
• An internal coaching program open to every employee
• Personalised career path and training plans
• Dedicated mentorship
• Leadership SWAT/club: A space to sharpen your leadership practises
• Work from overseas/Hybrid working model

The purpose of working with NGOs and social businesses was to:

• Fulfil our Tech for Good vision
• Offer learning paths for our Palowans in their careers
• Help organisations that are defending causes close to our values (around Education and the role of Tech)
• Raise awareness among our Palowans as well as within the community on some societal issues