PALO IT changed its company vision to Harnessing the power of technology for the greater good 5 years ago.

To translate our vision into tangible actions, we needed a framework to measure our impact. We looked at several ways to benchmark our commitments and initiatives, and the B-Corp certification was the most complete and well recognized of all. Plus, we really wanted a way to marry purpose and profit. Lastly, it was quite a challenging certification that, we were sure, would bring us to the next level.

To become a B-Corp, we dedicated an entire project team (8 people part time, covering the 5 pillars) that worked extensively on this for 6 months. It took us 18 months to get the certification. 

Internally,

• We have deployed new policies, procedures, and processes.
• We have changed our communication, incorporating more frequency and transparency. 
• We have used new ways of selecting our suppliers and clients (score card, GO - NO GO sessions).

Externally, 

• We have worked with some customers, solely because we are a B-Corp.
• Some candidates are applying to join our company because we are a B-Corp. 
• We get invited to events and panels to share our sustainability story.

We are in the process of B corp recertification, where they greatly updated the environmental pillar of the assessment, including the GHG protocol ways of carbon calculation. The fact that we followed that approach helped us to save precious time.

We had a strong and forward-thinking People function before the B-Corp certification. It did tremendously help us to score high in the “worker” section. Here are a few examples:

• Happiness bundle: A comprehensive employee benefit package
• An internal coaching program open to every employee
• Personalised career path and training plans
• Dedicated mentorship
• Leadership SWAT/club: A space to sharpen your leadership practises
• Work from overseas/Hybrid working model

In 2021, we launched Our climate ambition strategy. It covers multiple aspects:

• Measure our Carbon Footprint
• Design a GHG emission reduction roadmap (60 action items so far)
• Conduct Climate Fresk and Digital Collage workshops: An effective way to raise awareness and interest among our colleagues, partners, and clients
• Design for impact: An open-source design toolkit that PALO IT created to measure the impact of every sole product that we design and build
• Change our procurement to refurbished machines: from 2021 onwards, all the IT machines we purchase are refurbished and second hand
• Improve our Office waste management: Making sure that we recycle all our office trash
• Reduce single use plastic in the office: supplier/sourcing, pantry items, stationeries...
• Add an Onboarding module on our climate ambitions: Every Palowan joining our organisation is going through an introduction session on our company climate strategy
• Start an Offsetting strategy with a local partner

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To calculate our carbon footprint, we followed the GHG Protocol methods to calculate our carbon emissions, and used the Scope 2 and 3 of the approach (no real estate assets or vehicules). We could accurately backtrack our data from 2019 year. 

To cover all required data points, we made some assumptions and extrapolations (e.g. numbers: we used surveys, polls and sampling methods). Thus, the total emissions we got are reference points and, by no means, accurate absolute numbers. Once we collected and input the data in a massive Excel spreadsheet, we transferred the data into Toovalu Platform, which is our emissions tracking tool, offering us an analytics and reduction strategy framework.

Here are the main challenges we faced:

• Finding data required a lot of manual work, meaning a lot of resources. There are no existing online centralised data sources for emission factors to cover our entire value chain (suppliers to clients).
• Choice of data calculation methods
• Democratising and educating employees on climate change

Our Key success factors : 

• We worked with an external consultant, which allowed us to fast track the approach drafting, the data collection and the adoption of our reduction and offset strategy. 
• We had a dedicated team and identified champions across the organisation. 
• Our climate ambition initiative is fully part of the company strategy and metrics. It is embedded in our value chain + Business strategy. Straight from our vision. 
• We created our ecosystem of partners.
• We ran it as a client’s project.

Our GHG emissions calculation is a benchmark that helped us drafting and deploying a concrete reduction and offset strategy. It is now embedded in our company's overall goals.

I am proud of our team of Palowans, brilliant humans who are working towards building a greener and brighter future.

There are several streams that are embedded into the value chain we offer to our clients:

• Awareness and training with Climate Fresk and Digital Collage: we are proposing these workshops as awareness tools.
• Green IT: We built a prototype measuring and translating machines power consumption into carbon emission.
• “Design for Impact” is a toolbox that our team created to measure the positive and negative impact of any product we would build at the individual, company, and society levels.
• We are also revamping and supercharging our digital transformation offering (Agile and ways of working, becoming DevOps, Cloud migration, new tech stacks adoption and data driven organisations) to include a 6th pillar covering the sustainability dimension to all our client’s digital transformation.