If you don't measure it, you can't manage it.
How to do it simply:
- Select a few metrics (too many will dilute your focus and impact negatively your results). Ensure they fully align with your strategy for greater impact.
- Your metrics should be easy to gather, measurable and understandable. If too complex or time consuming, it won't last (if they can be automated, even better!).
- Decide who is responsible for gathering the information & the cadence.
- Ensure your leadership / management team is accountable for progresses and results.
- Define baseline (starting point), targets and a timeline to achieve them.
- Decide which metrics you would like to communicate to the entire company versus managers only and which you would like to publish outside (in your CSR or sustainability report).
- Develop fun, simple, powerful and catchy metrics to encourage participation and engagement from everyone.
A few metrics you can start with (some would be confidential in the list below):
- quarterly employee satisfaction
- recruitment / turnover
- pay equity
- overtime
- hours of volunteering
- training hours
- gender diversity
- age repartition
- action from the Green team
- mobility carbon footprint
